Our | Customer Support

Professional help and advice with a personal touch

At Medserve, customer service is at the heart of everything we do. We care for our customers, tailoring cost-effective packages offering you a comprehensive service with a personal touch.  Medserve bring you the very best medical, mobility and healthcare products to promote quality of life for patients, we take the time to listen to guarantee we are providing perfect solutions.

With a wide range of flexible Servicing and Maintenance packages, designed to meet your every need, Medserve look after your equipment with care, fulfilling Health & Safety requirements and ensuring Legislation Compliance.

We value the successful working relationships we share with our customers and we take pride in supporting our clients with quality Customer Service, giving you direct access to a dedicated support team, available to you 24 hours a day 7 days a week.

Whether you have questions about compliance and legislation, are looking for solutions to specific problems, or want a new way to tackle the everyday issues you and your team face, our Customer Support Team can help.

After all at Medserve, Customer Service is at the heart of everything we do. That’s why instead of passing you on to a call centre, we give you direct access to a dedicated team and always provide a simple, one-to-one service with a personal touch.

A dedicated team of experts on call

To deliver the levels of support our customers expect all our employees complete training in the Customer Support Programme. We also encourage members of our team to bring the principles of our programme to life during the working day. This means keeping our promises, treating each customer as an individual and dealing with each query in a clear, considerate and professional manner.

In keeping with this more personal approach to service, we have developed a hand-picked team of experts to answer your questions and provide professional support. So, whatever your query maybe you can rest assured we will provide prompt answers.

You can reach our team simply by calling 01275 218161 Or email: info@medserveltd.co.uk

A methodical approach to everyday problems

Attention to detail is key to every aspect of our business and customer service is no exception. In most cases, we aim to provide a simple solution the first time you contact us. However, where this is not possible, we follow a clear and methodical problem solving process that keeps you informed at every stage and guarantees results. This includes confirming an expected time for response. This information is then logged so we have a full history of your interaction and can quickly retrieve your details in future.

Please take a look at our Customer Testimonials to see how our service is evolving and continuing to succeed.